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IMS5330 : Knowledge Management Systems Development

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Note Posted 21 September 2005
Unfortunately there is no case study for this week's tutorial. This is due to the fact that both governance and risk are relatively new areas in KM. The reading material includes some current work by Suzanne Zyngier who is doing her PhD in KM Governance.

Notice Posted 23 August 2005
Individual DocuShare accounts have been created. Instructions to access DocuShare available here: DocuShare.pdf

Notice Posted 11 August 2005
The instruction for getting access to the Compass WordScript software can be downloaded here: WordScript Guide.pdf
There are some restriction on its use but these are explained in the guide. Please spend some time to explore this software so you have an idea of the type of technology that is available.

Notice Posted 2 August 2005
Please note that references in the schedule without a link indicate an electronic resource that can be obtained from the Monash Library usually through the electronic journals.

The tutorial sheets can be downloaded from the link in the Tutorial Topic column

Notice Posted 28 July 2005
I have prepared a (rough) guide To help you analyse the case studies that will be provided during the semester: Case Study Guide.pdf

 

Turorial Sessions Overview
The activities in the tutorial sessions will include discussion of KM case studies, investigation of KM systems and design of KMS evaluations. Students will be expected to have read the set material prior to the class and to participate in the discussions.

Students will also have the opportunity to investigate KM systems running in the Monash KM Lab.

PROPOSED SCHEDULE (subject to change without notice)

Week
Tutorial Topic
Discussion Topic Case Study
Reading
1
No Tutorial      
2

Expert views of Knowledge Management
Tutorial Week 2

What defines KM   Knowledge management overview, by Paul Grey
Centre for Research On Information Technology and organisations- 2000
Link:
http://www.crito.uci.edu/itr/publications/pdf/km-overview-pgray.pdf
3

The social dimension of the KMS infrastructure

Tutorial Week 3

The role of people in the KMS

The case study material will be in 2 parts:
Lend Lease case study presentation at KM Australia, 2005
Lend Lease Presentation.pdf

Inside Knowledge, Vol 8. Issue 9, June 2005 (page 24-29)
Link:
http://www.kwork.org/Resources/Low_Tech_High_Touch.pdf

Reinvesting culture at Buckman, Knowledge Review; vol 7 issue 6 (pp24-27) Jan/Feb 2005


The relationship between KM and organisation culture. Antonina Holowetzki, Uni. Of Oregon, Applied Information Management Program, Capstone Report
Link:
fhttp://aim.uoregon.edu/pdfs/Holowetzki2002.pdf

4

KMS and business processes

Tutorial Week 4

What drives KM initiatives Embedding KM into business practices at BP, Knowledge Management Review Volume 4 Issue 2 May/June 2001 (pp. 30-33)

Towards integrated model of organisation culture and knowledge management
Link:
http://www.usq.edu.au/resources/volume9no2gray.pdf

An additional piece from the newspapers about how technology is used to share knowledge in the battlefield of Iraq
Battle Lessons.pdf

5

Exploring the technology infrastructure

Tutorial Week 5

How does podcasting fit the agenda of KMS

NRI papers no 58 Nov 2002
Link:

http://www.nri.co.jp/english/opinion/papers/2002/pdf/np200258.pdf

Pod casting and Vod casting (white paper)
Link:
http://edmarketing.apple.com/adcinstitute/wp-content/Missouri_Podcasting_White_Paper.pdf

Knowledge Management Process Model by Timo Kucza, VTT Publications, Technical Research Centre of Finland, ESPOO 2001
Link:
http://www.inf.vtt.fi/pdf/publications/2001/P455.pdf

7 things you should know about Podcasting
Link:

http://www.educause.edu/ir/library/pdf/ELI7003.pdf

6

Designing KMS for people

Tutorial Week 6

How can ICT support knowledge work

Meek, T., 1999, "How can an IT infrastructure support knowledge management: The Evolution of Information Technology at Buckman, Knowledge Management Review, 2:5, pp 22-25

Reay, J., 2000, "Why Motor racing is Driven by Knowledge", Knowledge Management Review, 3:5, pp20-25

Knowledge Assets of Major Companies
Link:
http://www.hri.co.kr/file_pds/pub02/200205/EVP200205_05.pdf

KM As A Framework for Managing Knowledge Assets
Link:
http://gilbane.com/artpdf/GR12.9.pdf

7

Knowledge Mapping

Tutorial Week 7

Social Network Analysis (SNA)

Dale, A. (2001), "Designing Taxonomies at Unilever", KM Review, 3:6, pp30-34, Jan/Feb

Social networks at Silicon valley
Link:
www.stanford.edu/group/esrg/siliconvalley/docs/siliconvalleyedge.pdf

Creating A Knowledge Mapping Instrument, Centre for Research on Information Technology and Organizations, August 1999
Link:
http://www.crito.uci.edu/CONSORTIUM/public-pubs/kmi-technote.pdf

Knowledge Analysis and Mapping, Professional Services (White Paper).
Link:
http://www.intellix.com/pdf/uk/KE-doc_UK2.pdf

Focus on business needs, quick wins for successful knowledge audits, KM Review, 7:1, pp4. March/April, 2004

8

KM Blueprint

Tutorial Week 8

Developing the KM Strategy Chamish, Y. (2001) "Putting culture first at BEZEQ", KM Review 4:4, pp22-25 Sept /Oct

Donoghue, L.P., Harris, J.G. and Weitzman, B.A., (1999) "Knowledge Management Strategy that create value", Outlook No. 1, pp48-53
Link:
http://www.accenture.com/xdoc/en/ideas/outlook/1.99/knowledge2.pdf

Robertson, J. (2004) "Developing KM Strategies" Step Two Design P/L
Link:
http://www.steptwo.com.au/papers/kmc_kmstrategy/pdf/KMC_KMStrategy.pdf

Yu, SH, Kim, YG and Kim, MY. (2004) "Linking organisational KM to drivers of Knowledge Management", Proceeeding of the 37th Hawaii Conference on Systems Science
Link:
http://csdl2.computer.org/comp/proceedings/hicss/2004/2056/08/205680237a.pdf

9

Deploying the KMS

Tutorial Week 9

Issues in KM Implementation Sunsassee, N. N. and Sewry, D.A. (2003) "An Investigation of KM Implementation Strategies", in Proceedings of the Research Conference on Enablement Through Technology, ACM Portal
Pages: 24 - 36
Link:
Implementation Strategies

Kols, A. (2004) "Managing knowledge to improve reproduction health programs" MAQ Paper No. 5, December, Maximizing Access and Quality (MAQ) Initiative of
the United States Agency for International Development (USAID)
Link:
http://www.maqweb.org/maqdoc/km/kmsota.pdf

 

10
The governance of the KMS initiative Assessing the risks Zyngier, S. (2005) "Knowledge Management Governance", in Schwartz, D. (ed) Encyclopedia of Knowledge management, Idea Press (forthcoming)
Zyngier Governance.pdf

Fischer, G. and Ostwald, J. (2001) "Knowledge Management: Problems, Promises, Realities", IEEE Intelligent System, 16:1, pp60-72

Brown, A. E. and Grant, G.G. (2005) "FRAMING THE FRAMEWORKS: A REVIEW OF IT
GOVERNANCE RESEARCH", Communications of the Association for Information Systems, Vol. 15, pp.696-712
Link:
IT Governance.pdf

11
The Value Proposition of KM Evaluating KMS deployment

"Measuring Knowledge networks at Caterpillar",
KM Review, 7:3, pp6-7

"Measuring outcomes not just activity at Buckman",
KM Review
, 7:2, pp28-31

Zuhair Iftikhar, Z., Eriksson, I.V. and Gary W. Dickson, G.W. (2003) "Developing an Instrument for Knowledge Management Project Evaluation", Electronic Journal of Knowledge Management, 1:1, pp55-62

Carrillo, P.M., Robinson, H.S., Anumba, C.J. and Al-Ghassani, A. M. (2003) "The IMPaKT framework for linking KM into business performance", Electronic Journal of Knowledge Management, 1:1, pp1-12

12

Unit review

Mock Test.pdf

Reflection on KMS

Hariharan, A. (2005) "Critical success factors for KM",
KM Review
8:2, pp16-1

Mock Test case study

 
13
Unit Test Test revision    
 
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