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IMS5007: e-Commerce

Prescribed textbook:

Jelassi, T. and Enders, A. (2005). Strategies for e-business: Creating value through electronic and mobile commerce. Prentice Hall, Edinburgh , UK . ISBN no 0273688405

Recommended texts:
Laudon, K. and Traver, C.G. (2004). E-Commerce : Business. Technology. Society., Case Book Update (2nd ed.). Pearson Education, USA.

McKay, J. and Marshall, P. (2004). Strategic Management of e-Business. John Wiley & Sons Australia, Qld.

Rayport, J.F. and Jaworski, B.J. (2001). Cases in e-commerce. McGraw-Hill, Boston.

Schneider, G.P. (2004). Electronic Commerce: The Second Wave (5th ed.). Thomson Learning, Australia.

Turban, E., King, D., Lee, J.K., and Viehland, D. (2003). Electronic Commerce: A Managerial Perspective (3rd ed.). Prentice Hall, New Jersey.

Lecture on e-commerce/e-business Business Models

Applegate, L.M. (2001). E-business models: Making sense of the Internet business landscape. In G.W. Dickson & G. DeSanctis (Eds.), Information Technology and the Future of the Enterprise : New models for managers. Prentice Hall, Upper Saddle River , NJ .

Awad, E.M (2004). Electronic commerce: From vision to fulfilment (2 nd ed). Prentice Hall, Upper Saddle River , NJ , USA .

Eisenmann, T (2002). Internet business models: Text and cases. McGraw-Hill, Boston .

Jelassi, T. and Enders, A. (2004). Strategies for e-business: Creating value through electronic and mobile commerce. Prentice Hall, Upper Saddle River , NJ , USA .

Magretta, J. (2002). Why business models matter. HBR Onpoint, Harvard Business School Publishing, Boston .

McKay, J. and Marshall, P. (2004). Adopting appropriate e-business models. In Strategic Management of e-Business, John Wiley & Sons, Ltd., Australia .

Sandberg, K.D. (2002). Is it time to trade in your business model? Harvard Management Update, Harvard Business School Publishing, Boston .

Turban, E., King, D., Lee, J.K., and Viehland, D. (2004). Electronic commerce 2004: A managerial perspective. Prentice-Hall , USA .

Weill, P. and Vitale, M.R. (2001). Place to space: Migrating to e-business models. Harvard Business School Press, Boston .

 

Lecture on B2C transaction

Applegate, L. M., Holsapple, C. W., Kalakota, R., Radermacher, F. J., & Whinston, A. B. (1996). Electronic Commerce: Building blocks of new business opportunity. Journal of Organisational Computing and Electronic Commerce, 6(1), 1-10.

Awad, E.M (2004). Electronic commerce: From vision to fulfilment (2 nd ed). Prentice Hall, Upper Saddle River , NJ , USA .

Rayport, J.F. and Jaworski, B.J. (2002). Cases in e-commerce. McGraw-Hill, Boston , USA .

NOIE. (1998). Towards an australian strategy for the information economy: A preliminary statement of the government's policy approach and a basis for business and community consultation. The National Office for the Information Economy (NOIE), Canberra .

NOIE. (2001). Capturing e-commerce benefits for small businesses. The National Office for the Information Economy, Canberra , Australia .

UNCTAD. (1998). Implications for trade and development of recent proposals to set up a global framework for electronic commerce. United Nations Conference on Trade and Development (UNCTAD), Geneva .

UNCTAD. (1998). Policy issues relating to access to participation in electronic commerce. United Nations Conference on Trade and Development (UNCTAD), Geneva .

USe.Net. (1998). Where to go ? How to get there: Guide to electronic commerce for small business. Department of Communications, Information Technology and the Arts (DOCITA), Canberra .

Yellow Pages Australia (1998). Small business index: Survey of e-commerce in australian small and medium businesses. Telstra Corporation Limited, Sydney.

Yellow Pages Business Index (2003). E-business report: The online experience of small and medium enterprises. Yellow Pages Business Index, Sensis & Telstra, Melbourne.

Yellow Pages Business Index (2002). E-business report: The online experience of small and medium enterprises. Yellow Pages Business Index, Telstra, Melbourne.

 

Lecture on B2B transaction

Awad, E.M (2004). Electronic commerce: From vision to fulfilment (2 nd ed). Prentice Hall, Upper Saddle River , NJ , USA .

Barnes-Vieyra, P. and Claycomb, C. (2001). Business-to-Business E-Commerce: Models and managerial decisions. Business Horizon, 44(3), p. 13-20

Bloch, N. and Catfolis, T. (2001). B2B E-marketplaces: How to succeed. Business Strategy Review, 12 (3), p. 20-28.

Dickson G.W. & DeSanctis, G. (Eds.) (2001) Information Technology and the Future of the Enterprise : New models for managers. Prentice Hall, Upper Saddle River , NJ .

Jelassi, T. and Enders, A. (2004). Strategies for e-business: Creating value through electronic and mobile commerce. Prentice Hall, Upper Saddle River , NJ , USA .

Kalakota, R., & Robinson, M. (1999). E-business: Roadmap for success. Addison-Wesley , Massachusetts , USA .

Kalakota, R., & Whinston, A. B. (1997). Electronic commerce: A manager's guide. Addison-Wesley , Massachusetts , USA .

Kaplan, S and Sawhney, M. (2000). E-Hubs: The new B2B marketplaces. Harvard Business Review, 78(3), p. 97-103

Mahadevan, B. (2003). Making sense of the emerging market structures in B2B e-commerce. California Management Review, vol 46, no. 1, pp. 86-100

McKay, J. and Marshall, P. (2004). Strategic Management of e-Business, John Wiley & Sons, Ltd., Australia .

Rayport, J.F. and Jaworski, B.J. (2002). Cases in e-commerce. McGraw-Hill, Boston , USA .

Turban, E., King, D., Lee, J.K., and Viehland, D. (2004). Electronic commerce 2004: A managerial perspective. Prentice-Hall , USA .

Wise, R. and Morrison, D. (2000). Beyond the exchange: The future of B2B. Harvard Business Review, 78(6), p. 86-96

 

Lecture on e-Commerce/e-Business strategy

Awad, E.M (2004). Electronic commerce: From vision to fulfilment (2 nd ed). Prentice Hall, Upper Saddle River , NJ , USA .

Edwards, C., Ward, J., & Bytheway, A. (1995). The essence of information systems (2 nd ed.). Prentice Hall, London , UK .

Jelassi, T. and Enders, A. (2004). Strategies for e-business: Creating value through electronic and mobile commerce. Prentice Hall, Upper Saddle River , NJ , USA .

Marshall, P., Prananto, A., and McKay, J. (2004). From IT to business value: Discovering the holy grail of information systems. (to be published in the proceedings of the Australasian Conference on Information Systems 2004, Hobart , Tasmania )

McKay, J. and Marshall, P. (2004). Strategic Management of e-Business, John Wiley & Sons, Ltd., Australia .

Peppard, J. and Ward, J. (2004). Beyond strategic information systems: Towards and IS capability. Journal of Strategic Information Systems, 13, 167-194.

Peppard, J., Lambert, R., and Edwards, C. (2000). Whose job is it anyway? Organizational information competencies for value creation. Information Systems Journal, 10(4), 291-322.

Porter, M.E. (1980). Competitive strategy: Techniques for analysing industries and competitors. Free Press , NY , USA .

Porter, M.E. (1985). Competitive advantage: Creating and sustaining superior performance. Free Press , NY , USA .

Porter, M.E. (1980). Strategy and the Internet. Harvard Business Review, March 1980, pp. 63-78.

Porter, M.E. and Miller, V.E. (1985) How information gives you competitive advantage. Harvard Business Review, 63(4), pp. 149-160.

Prananto, A., McKay, J., & Marshall, P. (2004). Exploring the perceptions of inhibitors and drivers of e-business progression among SMEs at different stages of e-business maturity. Proceedings of the 12th European Conference on Information Systems (ECIS) 2004, Turkku , Finland .

Prananto, A., McKay, J., & Marshall, P. (2003). Perceived and realisation of business value as a facilitator of e-business progression in Australian SMEs. Proceedings of the 14th Australasian Conference on Information Systems (ACIS) 2003, "Delivering IT and e-Business Value in Networked Environments", Edith Cowan University, Scarborough Beach , Perth .

Prananto, A., McKay, J., & Marshall, P. (2003). The spectrum of e-business maturity in Australian SMEs: A multiple case study approach to the applicability of the stages of growth for e-business model. 11th European Conference on Information Systems (ECIS) 2003, Universita di Napoli Frederico Il , Napoli , Italy .

Soh, C and Markus, M.L. (1985) How IT creates business value: A process theory synthesis. In Ariav, G. et al. (eds) Proceedings of the 16 th International Conference on Information Systems, Dec 10-13, 1985, Amsterdam , Netherlands

Turban, E., King, D., Lee, J.K., and Viehland, D. (2004). Electronic commerce 2004: A managerial perspective. Prentice-Hall , USA .

Van der Zee, H. (2002) Measuring the value of information technology. Idea Publishing Group, Hershey , USA .

Ward, J. and Griffiths, P. (1996). Strategic planning for information systems (2 nd ed). John Wiley & Sons, Chichester , UK

Ward, J. and Peppard, P. (2002). Strategic planning for information systems (3 rd ed). John Wiley & Sons, Chichester , UK

 

Lecture on Customer Relationship Management

Awad, E.M (2004). Electronic commerce: From vision to fulfilment (2 nd ed). Prentice Hall, Upper Saddle River , NJ , USA .

De Kare-Silver, M. (1999). E-shock: The electronic shopping revolution: Strategies for retailers and manufacturers. Amacom , NY .

Hammer, M. (2001). The superefficient company. Harvard Business Review, 79(8), pp.82-91.

Jelassi, T. and Enders, A. (2004). Strategies for e-business: Creating value through electronic and mobile commerce. Prentice Hall, Upper Saddle River , NJ , USA .

Kiely, W.B. (2001). CRM: Buyer beware. Marketing and e-business, December 2001.

Mazursky, D., LaBarbara, P. and Aielly, A. (1987). When Consumers Switch Brands.Psychology and Marketing 4 (Spring 1987), pp. 17-30.

Mittal, V. and Katrichis, J. M. (2000). Distinctions Between New and LoyalCustomers. Marketing Research (Spring 2000), pp. 26-32.

McKay, J. and Marshall, P. (2004). Strategic Management of e-Business, John Wiley & Sons, Ltd., Australia .

Peppard, J. (2000). Customer relationship management (CRM) in financial services. European Management Journal, 18(3), pp. 312-327.

Reichheld, F. (1996). The loyalty effect: The hidden force behind growth, profits and lasting value. Harvard Business School Press, Boston , USA .

Reichheld, F. and Teal, T. (1996). The Loyalty Effect. Harvard Business SchoolPress, Boston .

Reichheld, F. (1996). Learning from customer defections. Harvard Business Review, 74(2), pp. 56-69.

Reichheld, F. and Kenny, D.W. (1990). The hidden advantages of customer retention. Journal of Retail Banking, 12(4), pp. 19-23.

Reichheld, F. and Schefter, P. (2000). E-Loyalty: Your Secret Weapon on the Web.Harvard Business Review, 78 (July/August 2000), pp. 105-113.

Richins, M. L. and Bloch, P. H. (1991). Post-purchase product satisfaction. Journal ofBusiness Reserach 23 (1991), pp. 145-159

Rigby, D.K., Reichheld, F. and Schefter, P. (2002). Avaid the four perils of CRM. Harvard Business Review

Rust, R. T. and Zahorik A. (1993). Customer satisfaction, customer retention,and market share. Journal of Retailing 69 (Summer 1993), pp. 193-215.

Ryals,L. & Knox, S. (2001). Cross-functional Issues in the Implementation of Relationship Marketing Through Customer Relationship Management. European Management Journal, (19),pp. 534-541.

Ryals, L. & Payne, A. (2001). Customer relationship management in fInancial services: towards information enabled relationship marketing. Journal of Strategic Marketing, vol 9(1), pp. 3-27.

Oliver, R. L. (1980). A Cognitive Model of the Antecedents and Consequences ofSatisfaction Decisions. Journal of Marketing Research 17 (November 1980), pp. 460-469.

Schneider, G.P. (2004). Electronic commerce: The second wave (5 th ed.). Thomson , Australia .

Turban, E., King, D., Lee, J.K., and Viehland, D. (2004). Electronic commerce 2004: A managerial perspective. Prentice-Hall , USA .

Yu, L. (2001). Successful Customer-relationship Management, MIT Sloan Management Review, 42(4), pp. 18-19.

 

Lecture on Supply Chain Management

Awad, E.M (2004). Electronic commerce: From vision to fulfilment (2 nd ed). Prentice Hall, Upper Saddle River , NJ , USA .

Bechtel, C. & Jayaram, J. (1997). Supply chain management: a strategicperspective. The International Journal of Logistics Management, 8(1), 15-34.

Christopher, M. (1998) Logistics and Supply Chain Management: Strategies of Reducing Cost and Improving Service (2ndEdn). Pitman Publishing: London .

Christopher, M & Towill, D. R. (2002). Developing market specific supply chain strategies. International Journal of Logistics Management, 13(1), pp. 1-14.

Cooper, M. C. & Ellram, l. M. (1993). Characteristics of supply chainmanagement and the implications for purchasing and logistics strategy. The InternationalJournal of Logistics Management, 4(2), 13-24.

Cooper, M. C., Lambert, D. M., & Pagh, J. D. (1997). Supply chain management:more than a new name for logistics. The International Journal of Logistics Management,8(1), 1-12

Fisher, M. L., Hammond, J. H., Obermeyer, W. R., & Raman, A. (1997).Configuring a suuply chain to reduce the cost of demand uncertainty. Production andOperations Management, 6(3), 211-225.

Foley, S. (1995). Wal-Mart Stores, Inc. Harvard Business Review. May 1995, pp. 1-21.

Giunipero, L. C. & Brand, R. R. (1996). Purchasing's role in supply chainmanagement. The International Journal of Logistics Management, 7(1), 29-38.

Handfield, R.B. & Nichols Jr, E.L. (1999). Introduction to Supply Chain Management. Prentice-Hall, Inc, New Jersey , USA .

Jelassi, T. and Enders, A. (2004). Strategies for e-business: Creating value through electronic and mobile commerce. Prentice Hall, Upper Saddle River , NJ , USA .

Johnson, M. E. (1998). Giving' em what they want: effective supply chainmanagement. Management Review, 87(10), 62-67.

Lambert, D.M. (2001) Supply Chain Management: What does it involve? Supply Chain & Logistics Journal, Fall 2001.

Lee, H., Padmanabhan, V. & Whang, S. (1997) The Bullwhip Effect in Supply Chains. Sloan Management Review, 38(3), pp 93-102.

McKay, J. and Marshall, P. (2004). Strategic Management of e-Business, John Wiley & Sons, Ltd., Australia .

Mentzer, J. T. (2001) Managing Supply Chain Collaboration. Business Briefing: Global purchasing and Supply Chain Strategies, October 2001, pp 83-84.

Porter, M. E. (1979). How competitive forces shape strategy. Harvard BusinessReview, March-April 1979, pp. ???

Schneider, G.P. (2004). Electronic commerce: The second wave (5 th ed.). Thomson, Australia.

Spekman, R. E., Kamauff Jr., J. W., & Myhr, N. (1998). An empirical investigation into supply chain management. International Journal of Physical Distribution & Logistics Management, 28(8), 630-650.

Stuart, R.L. & McCutcheon, D.M. (2000) .The manager's guide to supply chain management. Business Horizons, 43 (2), pp. 35-45.

Subramanian, A. & Nilakanta, S. (1996). Organizational innovativeness:exploring the relationship between organizational determinants of innovation, types ofinnovation, and measures of organizational performance. Omega, 24(6), 631-647.

Szandtner, T., Gershowitz, L. & Pratt, J. (1997). Managing your supply chain – A portfolio strategy. Logistics Quarterly, 3 (2), pp. ???.

Turban, E., King, D., Lee, J.K., and Viehland, D. (2004). Electronic commerce 2004: A managerial perspective. Prentice-Hall , USA .

 

Lecture on e-Commerce/e-Business strategy

Awad, E.M (2004). Electronic commerce: From vision to fulfilment (2 nd ed). Prentice Hall, Upper Saddle River , NJ , USA .

Broadbent M. and Weill P. (1997). Management by maxim: How business and IT managers can create IT infrastructures, Sloan Management Review, Spring 1997, pp. ???.

Broadbent M., Weill P., St. Clair D. (1999). The implications of information technology infrastructure for business process redesign. MIS Quarterly, 23, pp159-182.

Jelassi, T. and Enders, A. (2004). Strategies for e-business: Creating value through electronic and mobile commerce. Prentice Hall, Upper Saddle River , NJ , USA .

Luftman, J. (1999) Assessing Business-IT Alignment Maturity. Communications of the AIS, 4, pp 1-50.

Luftman J. (1996) Managing in the information age: Practical application of the strategic alignment model. Oxford University Press, New York .

Luftman, J. & Brier, T. (1999). Achieving and sustaining business -IT alignment. California management review, 42, pp109-122.

Luftman, J., Lewis, P., & Oldach, S. ( 1993) Transforming the enterprise: the alignment of business and information technology strategies. IBM Systems Journal, 32, pp198-221.

McFarlan F.W. (1984). Information Technology changes the way you compete. Harvard Business Review, May-June 1984, pp. 98-103.

Schneider, G.P. (2004). Electronic commerce: The second wave (5 th ed.). Thomson , Australia .

Teo, T. & King, W. (1997). Integration between business planning and information systems planning: an evolutionary contingency perspective. Journal of Management Information Systems, 14, pp185-214.

Turban, E., King, D., Lee, J.K., and Viehland, D. (2004). Electronic commerce 2004: A managerial perspective. Prentice-Hall , USA .

Ward, J., and Peppard, J. (1996). Reconciling the IT/Business relationship: A troubled marriage in need of guidance. Journal of Strategic Information Systems, 5(1), pp. 37-65.

Venkatraman, N., Henderson, J., & Oldach, S. (1993) Continuous strategic alignment: exploiting information technology capabilities for competitive success. European Management Journal, 11, Pp139-148.

 

Lecture on Security

Agnew, G. (2000). Cryptography, Data Security, and Applications to E-commerce. In Electronic Commerce Technology Trends Challenges and Opportunities, IBM Press, pp. 69-85.

Allen, J.H., Mikoski Jr., E.F., Nixon, K.M., and Skillman, D.L. (2002), “Common Sense Guide for Senior Managers: Top Ten Recommended Information Security Practices”, Internet Security Alliance , 1stEdition, July 2002

Awad, E.M (2004). Electronic commerce: From vision to fulfilment (2 nd ed). Prentice Hall, Upper Saddle River , NJ , USA .

Baskerville, R. (1993), “Information Systems Security Design Methods: Implications for Information Systems Development,” ACM Computmg Surveys, 25 (4), pp. 375-414.

Chang, K. Lee, B. and Kim, T. (2002). Open Authentication Model Supporting Electronic Commerce in Distributed Computing. Electronic Commerce Research, 2, pp. 135-149.

Fisher, R. (1984), “Information Systems Security,” Prentice-Hall, Englewood Cliffs, NJ, USA .

Ford W. and Baum, M. (1997). Secure Electronic Commerce. Prentice Hall

Hawkins, S., Yen, D., and Chou, D. (2000) Awareness and Challenges of Internet Security. Information Management & Computer Security, 8(3), pp. ???.

Jelassi, T. and Enders, A. (2004). Strategies for e-business: Creating value through electronic and mobile commerce. Prentice Hall, Upper Saddle River , NJ , USA .

Probert, R., Sawma, V. (2003). E-Commerce security: A new methodology for deriving effective countermeasures design models. Proceedings of the 16thAnnual Federal Information Systems Security Educator's Association (FISSEA) conference, USA .

Schneier, B. (2000). Secrets and Lies: Digital Security in a Networked World. John Wiley & Sons

Schneider, G.P. (2004). Electronic commerce: The second wave (5 th ed.). Thomson , Australia .

Treese, G. and Stewart, L. (1998). Designing Systems for Internet Commerce. Addison-Wesley, SF , USA .

Turban, E., King, D., Lee, J.K., and Viehland, D. (2004). Electronic commerce 2004: A managerial perspective. Prentice-Hall , USA .

Viega, J. and McGraw, G. (2002). Building Secure Software. Addison-Wesley, SF , USA .

Wilson , S. (1997). Certificates and trust in electronic commerce. Information Management & Computer Security, 5(5), 175-181.

Various online sources/resources:

CERT: http://www.cert.org/

AUSCERT: http://www.auscert.org.au/

CERIAS @ Purdue univ: http://www.cerias.purdue.edu/

US Dept of Justice – cybercrime section: http://www.usdoj.gov/criminal/cybercrime/

Various security-related vendor: CISCO, Microsoft

 

Lecture Mobile Commerce

Bannan, K. J. (2000). The promise and perils of WAP. Scientific American, 283(4), pp. 46-49.

Chan, S. S. and Fang, X. (2001). Usability issues in mobile commerce. in D. Strong and D. Straub (Eds.), Proceedings of the Seventh Americas Conference on Information Systems (AMCIS), Atlanta, Georgia, pp. 439-442

Eklund, S. and Pessi, K. (2001). Exploring mobile ecommerce in geographical bound retailing. in R. H. Sprague, Jr. (ed.) Proceedings of the 34 th Hawaii International Conference on System Sciences (HICSS), Hawaii .

Ghosh, A. K. and Swaminatha, T. M. (2001). Software security and privacy risks in mobile e-commerce. Communications of the ACM, 44(2), pp. 51-57.

Gopal, R., Nair, S. K. and Tripathi, A. (2001). Wireless advertising: Location-based targeting. in D. Strong and D. Straub (eds.), Proceedings of the Seventh Americas Conference on Information Systems (AMCIS), Atlanta , pp. 456-457.

Hightower, J. and Borriello, G. (2001). Location systems for ubiquitous computing. Computer, 34(8), pp. 57-65.

Jelassi, T. and Enders, A. (2004). Strategies for e-business: Creating value through electronic and mobile commerce. Prentice Hall, Upper Saddle River , NJ , USA .

Sadeh, N. (2002). M-Commerce technologies, services and business models. Jown Wiley & Sons, USA .

Schneider, G.P. (2004). Electronic commerce: The second wave (5 th ed.). Thomson , Australia .

Turban, E., King, D., Lee, J.K., and Viehland, D. (2004). Electronic commerce 2004: A managerial perspective. Prentice-Hall , USA .

Varshney, U. and Jain, R. (2001). Issues in emerging 4G wireless networks. Computer, 34(6), pp. 94-96.

Varshney, U. and Vetter R. (2000). Emerging Mobile and Wireless Networks. Communications of the ACM, 43(6), pp. 73-81.

Varshney, U. and Vetter, R. (2001). A framework for the emerging mobile commerce applications. in R. H. Sprague, Jr. (ed.) Proceedings of the 34thHawaii International Conference on System Sciences (HICSS), Hawaii .

Varshney, U., Vetter, R. and Kalakota, R. (2000). Mobile commerce: A new frontier. IEEE Computer, 33(10), pp. 32-38.

Warkentin, M. (2001). The next big thing in ecommerce. Decision Line, 32(1), pp. 7-10

 
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