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Sue Foster


School of Information Management and Systems (SIMS)
Faculty of Information Technology
Monash University
Associate Member, Victoria University's ERP Research Group


Room: S7.17
Home Campus: Caulfield
Address: P.O. Box 197, Caulfield East, VIC, 3145
Phone: +61 9903 2404
Fax: +61 3 9903 2005
Email: Sue.Foster@sims.monash.edu.au

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Master of Arts (Psychology) (Hons)
University of Auckland, New Zealand

Certificate in Adult and Tertiary Education
UNITEC, Institute of Technology, New Zealand

Teachers Diploma in Information Technology (TDipIT)
Auckland University of Technology , New Zealand

Bachelor of Arts (Double Major: Education/Psychology)
University of Auckland, New Zealand

Diploma of Education
Auckland College of Education, New Zealand

New Zealand Certificate of Business
Auckland University of Technology, New Zealand


Previous Positions

Academic Lecturer (2002-)
Monash University, Caulfield

Sessional Lecturer (2001-2002)
Victoria University

SAP Liaison Manager (1999-2001)
UNITEC, Institute of Technology, Auckland, NZ.

Lecturer, Business information Systems (1999-2001)
UNITEC, Institute of Technology, Auckland, NZ

Information Technology Manager (1996-1999)
UNITEC, Institute of Technology, Auckland, NZ.

Recruitment Consultant (1993-1995)
Lampen Job Recruitment Agency, Auckland, NZ.

Head of College (1990-1993)
Inglis Business College, Auckland, NZ.

Lecturer (1988-1990)
Heald Business College, San Francisco, USA

Lecturer (1987)
Auckland University of Technology, Auckland, NZ.


STCRC Grant - 2005

An Abstracted Ontology and Application Generator for Web-Based Tourism Systems and Services

Collaboration between Victoria University, University of Technology Sydney and Monash University. The Team includes: Nalin Sharda, Michael McGrath and Margaret Deery (VU); John Debenham (UTS); Susan Foster and Graeme Shanks (MU).

This project will employ powerful modern data and process modelling approaches to specify key tourism concepts at an abstracted level, resulting in an 'ontology' which may be used to generate tourism planning systems for different domains.

Funding: $80,000 (STCRC)


STCRC Grant - 2004

Benchmarking Location Based Services (LBS) - CRC Sustainable Tourism

Collaboration between University of Queensland, Victoria University and Monash University: Team includes: Pramod Sharma(UQ), Linda Dawson and Susan Foster (MU), Paul Hawking, Andrew Stein and John Zeleznikow (VU).

This project is a scoping study which will explore the current state-of-the-art in LBS in the Australian tourism industry. The aim is to identify key players, current trends and key areas for development which will provide the foundations for future projects in mobility, LBS and sustainable tourism.

Funding: $40,000 (CRC Sustainable Tourism)


Monash Research Fund - 2004

Social computing and complexity

Human-centred design and deployment of ICT in large organisations. Emphasis on realising the social economic and cultural benefits of ICT in large organisations using a multidisciplinary collaboration across Faculty of IT. Team Leaders include: Graeme Shanks, Sue McKemmish, Julie Fisher et al.

MRF grant funding:  $180,000  ($80,00 University, $50,000 FIT, and $25,000 from SIMS and BusSys)


Monash Research Fund - 2004

Team includes:  Helana Scheepers, (SIMS) Nasrin Rahmati (BS)

The project will concentrate on the implementation of Radio Frequency Identification Devices in organisations and evaluate the barriers and expected benefit realisation.

Funding:  $14,000


Curriculum Innovation Grants Scheme - 2002

Incorporating SAP R/3 Into HRIS Curriculum, (Victoria University). Team includes: Paul Hawking, Penny Bassett.


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Industry Reports

Stein Andrew, Hawking Paul and Foster Susan. (2003).  " Change Management: The Real Struggle for ERP Systems", commissioned by the SAP Australian User Group 2003.

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Research Publications

Book Chapters

Hawking Paul, Stein Andrew, Foster Susan. (2004). “A B2E Solution: Change Management Perspectives”, E-Business Innovation and Change Management .   Hershey, PA: Idea Group Inc

Hawking Paul, Foster Susan, Stein Andrew, (2004) “ERP11 & Change Management: The real struggle for ERP systems practices”, Managing Business with SAP: Planning, Implementation and Evaluation, Idea Group  ISBN  1-59140-378-2


Journal Publications

Hawking Paul, Stein Andrew, Wyld David, Foster Susan. (2004). "E-PROCUREMENT: Is the Ugly Duckling Actually a Swan Down Under?" Asia Pacific Journal of Marketing and Logistics, Vol. 16, No. 2, 2004.

Hawking Paul, Stein Andrew, Foster Susan. (2004). "E-HR and Employee Self Service: A case Study of a Victorian Public Sector Organisation" Journal of Issues in Informing Science and Information Technology, Vol. 1, 2004

Wyld David, Hawking Paul, Stein Andrew, Foster Susan. (2003). "It’s the People!: Change Management and the Implementation of ERP Systems". Journal of Contemporary Business Issues. Fall 2003.


Peer Reviewed Conference Papers

Research Interests

Organisational change, a multidisciplinary approach; IS Security, current and future trends; ERP systems, benefit realisation.

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