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Keynote
Speakers
Associate
Professor Suliman Hawamdeh
Program Director, MSc (Knowledge Management)
School of Communication and Information
Nanyang Technological University, Singapore
Suliman
Hawamdeh is currently an Associate Professor in the
Division of Information Studies at Nanyang Technological
University, Singapore.
Prior to that, he was the managing director of ITC Information
Technology Consultant. He has more than 20 years of
academic and
industrial experience in areas like information retrieval,
knowledge
management, document and drawing management, workflow,
electronic commerce, Internet and digital library.
He
worked as a consultant to several projects and many
organizations and participated in the development of
a number of commercial products. Dr. Hawamdeh holds
a master's degree from University of Michigan, Ann Arbor
in the US and a Ph.D. from University of Sheffield in
UK.
Abstract:
Communication and Cultural Resistance: Formulating
a Knowledge Management Strategy in a Public Sector Organization
Most
organizations face difficulties in overcoming cultural
resistance when it comes to the implementation of knowledge
management. Many believe that the key to successful
implementation of knowledge management program is to
socialize the knowledge management concept so as to
eliminate misconceptions and thereafter, to guide the
implementation of the knowledge management process in
the proper context. The first step in this process is
to focus on changing the mindsets and help people comprehends
the need for knowledge management in the organization.
Conversely, insufficient buy-in from the senior management,
lack of interest and participation would be the key
adverse factors that hinder the progress of the KM process.
This study reports on the formulation of communication
strategy to counter any cultural negativity against
change and be used as a tool to solicit maximum buy-in
and support from the senior management and staff in
the organisation. Focus group discussions, interviews
and observations were used to formulate the communication
strategy and evaluate its usefulness for both staff
and senior management within the organisation.
Prof
Wita Wojtkowski
Networking,
Operations & Information Systems,
College of Business and Economics
Boise
State University,
Idaho, USA
Wita
Wojtkowski is a full professor in the department of
Networking, Operations and Information Systems, Boise
State University, Boise, Idaho, USA. She received her
PhD degree from Case Western Reserve University (Engineering).
Her current research interests are in systems development
(especially for the web-centric applications), examination
of the relationships and interactions between information
technology and organizations (especially object-oriented
technology), and implementations of electronic commerce
in all its forms. She is Program co-chair of International
Conference on Information Systems Development and a
member of the IEEE Computer Society and the Academy
of International Business.
Abstract
: Some Observations Concerning Knowledge Management
Issues in the Medical Industry
The
purpose of this paper is to explore certain issues of
knowledge management in the medical industry in US.
We discuss models of a medical knowledge management
system designed by Kaiser Permanente and the Care Group
that are in use as clinical information systems. We
consider relationships grid created by clinical information
systems and possible research questions the analysis
of this grid may generate. We ponder problems in healthcare
delivery for rural communities in US, and consider solutions
offered by the telemedicine systems. The Telehealth
Ida service program, under development for rural Idaho,
serves as an example of such system.
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